With our automated property matching, we show customers your other properties which they may have missed on portals. They can view photos and provide their feedback to your team too.
You can sleep well knowing that no matter if you're closed or your team's busy — customers receive a branded email reply so you know you'll never miss an opportunity (or a secret shop).
There's nothing worse than back-and-forth calls and emails to slow down a potential viewing or valution. Area's self-service availability ensures your team knows more before first contact.
With detailed insights and reports you can see exactly how your customers experience your brand and your team metrics. Filter and cut your data by team, user, department to get the whole picture.
Your team can call and email from Area without any additional integrations and you can listen to calls, get detailed reports on contact times and ensure you performance targets are being met.
Our Lead Quality Score (LQS™️) automatically scores and prioritises your leads based on different data points before and during customer engagement to cut through the noise.
Through self-service tools, up to 50% of customer enquiries complete their search and profile data so your agents have all the data they need before first contact is made.
Our real-time lead dashboard becomes the beating-heart of your estate agency. With lead allocation, live customer activity and more you've never been more ready for the future.
See entire customer history if they have enquired through other branches
If we find a partial match on customer contact information we'll warn you
See which portals are driving enquiries and how many a property received
Drill-down into data to learn when and where your leads come from
Get a snapshot report each week to show how your team is performing
View when and how your customers engage with self-service tools
Close lead and transfer data to a CRM system (supported CRMs)
Map leads from virtual teams like new homes to a specific branch
Allow agents to suggest alternative properties when emailing customers
Leads that exceed your set targets go yellow and red on your dashboard
Add virtual property tour links to auto-reply emails (supported CRMs)
Remind customers to complete self-service by SMS if no email response
Drive website traffic directly to self-service availability/qualifying tools
View when your customers are online and see their responses in real-time
Filter and sort leads by branch, department, opportunities and more
View detailed audit trails from initial enquiry through to booking
View a chronological view of lead activity so you don't miss a beat
Add or manage users and set manager or director permissions
Set operating hours for KPIs/SLAs and to restrict access when closed
Allocate leads outside of operating hours or reassign leads to any agent
Receive a web notification and/or email when a new lead is available
Route your new leads directly to the right branch and department agents