With our automated property matching, we show customers your other properties which they may have missed on portals. They can view photos and provide their feedback to your team too.
You can sleep well knowing that no matter if you're closed or your team's busy — customers receive a branded email reply so you know you'll never miss an opportunity (or a secret shop).
There's nothing worse than back-and-forth calls and emails to slow down a potential viewing or valution. Area's self-service availability ensures your team knows more before first contact.
With detailed insights and reports you can see exactly how your customers experience your brand and your team metrics. Filter and cut your data by team, user, department to get the whole picture.
Your team can call and email from Area without any additional integrations and you can listen to calls, get detailed reports on contact times and ensure you performance targets are being met.
Our Lead Quality Score (LQS™️) automatically scores and prioritises your leads based on different data points before and during customer engagement to cut through the noise.
Through self-service tools, up to 50% of customer enquiries complete their search and profile data so your agents have all the data they need before first contact is made.
Our real-time lead dashboard becomes the beating-heart of your estate agency. With lead allocation, live customer activity and more you've never been more ready for the future.
In the property industry, customer experience is key. Suggested as ‘minimising friction, maximising efficiency and maintaining a human element’, your customers’ experience makes the difference between building a reliable customer base and losing your clients to competitors.
23rd March marked 12 months since the UK was plunged into its first national lockdown. What concurred over the following year has had, and continues to have, a huge impact upon the property industry, with the market facing challenges that were previously unimaginable.